Terms and Conditions

Last updated: 17 September 2026

These terms and conditions (“terms”) cover ricochet.rs, cloud.ricochet.rs, self-hosted Ricochet licenses, and Ricochet Cloud, operated by RICOCHET, LLC (“us”, “we”, “our”). References to the “website” include both websites, and references to the “Ricochet product” include the self-hosted software and the managed Cloud service. Contact us at [email protected] or RICOCHET, LLC, 522 W Riverside Ave, Ste N, Spokane, WA 99201, United States.

Conditions of use

By using this website or the Ricochet product, you certify that you have read and reviewed this Agreement and that you agree to comply with its terms. If you do not want to be bound by the terms of this Agreement, you are advised to stop using the website and the Ricochet product accordingly. RICOCHET, LLC only grants use and access of this website, its products, and its services to those who have accepted its terms.

Privacy policy

Before you continue using our website, we advise you to read our privacy policy regarding our data collection practices.

Self-hosted license grant

A license for the Ricochet product is sold as an annual or monthly subscription. For as long as your subscription is active, we grant you a limited, non-exclusive, non-transferable license to install and use the Ricochet product on your own infrastructure, subject to this Agreement.

If your subscription lapses or is not renewed, your license terminates and the Ricochet product will cease to function.

Ricochet Cloud

Ricochet Cloud provides managed hosting for R, Julia, and Python apps, APIs, documents, and scripts, with Ricochet licensing included for the hosted service. Your purchase provides the app capacity and shared compute pool you select, along with organization access controls, instance management, and usage reporting. The pricing page describes the available resources and rates. Your Cloud purchase does not grant a separate self-hosted license.

Cloud capacity is metered hourly and billed monthly in arrears. Charges follow selected capacity, including capacity reserved while workloads are idle, rather than only time spent executing code. Increases take effect immediately and decreases take effect at the next hour boundary, with a minimum billing period of one hour. Monthly estimates are illustrative, and the amount due depends on capacity reserved during each billable hour and applicable taxes and currency conversion. Cloud purchases use the published rates shown on the pricing page.

Where a free trial is offered, its expiry and resource limits are shown in the portal. Usage within that trial is not charged. Continued paid access requires billing to be set up, and workloads may stop when a trial ends without billing in place.

You retain ownership of the code, documents, datasets, and other content you upload. You authorize us to host and process that content to provide the service, and you are responsible for having the rights and permissions needed to upload it. Do not use the service for unlawful activity or content that violates third-party rights.

You can manage cancellation through Billing → Manage billing or contact [email protected] for help, including when paying by invoice. The cancellation confirmation specifies when cancellation takes effect. Charges already incurred remain payable and may be invoiced after cancellation. When cancellation takes effect, workloads stop and retained instance data becomes eligible for deletion after the service’s retention period. Export content you need before cancellation, and contact us before cancelling if you need help with an export or retention details. See the Refund Policy for cancellation and refund information.

Intellectual property

Except for customer content, materials, products, and services provided by us are the property of RICOCHET, LLC or their respective rights holders. You agree that you will not reproduce, redistribute, or reverse engineer RICOCHET, LLC’s intellectual property except where permitted by the applicable license or law.

User accounts

To purchase or manage a license or Cloud service, you may be asked to register an account and provide certain information. You are responsible for keeping this information accurate, keeping your login credentials secure, and activity that occurs under your account. If you become aware of any unauthorized use of your account, please inform us so we can address it.

We reserve the right to suspend or terminate accounts and to cancel orders at our discretion.

Payment and refunds

You purchase self-hosted licenses and Ricochet Cloud services through Paddle.com, which acts as our Merchant of Record and authorized reseller. As the seller of record, Paddle handles payment collection, billing, and applicable sales taxes on our behalf.

Because Paddle is the seller of record, all refunds are handled by Paddle and are subject to Paddle’s terms and policies. We do not process refunds or issue payments directly. See our Refund Policy for details.

Applicable law

By using this website or purchasing a license or Cloud service, you agree that the laws of the State of Washington, without regard to principles of conflict of laws, will govern these terms and conditions, or any dispute of any sort that might come between RICOCHET, LLC and you.

Disputes

Any dispute related in any way to your use of this website, your license, or your Cloud service shall be resolved by the state or federal courts of Washington, and you consent to the exclusive jurisdiction and venue of such courts.

Indemnification

You agree to indemnify RICOCHET, LLC and its affiliates and hold RICOCHET, LLC harmless against legal claims and demands that may arise from your use or misuse of our website or the Ricochet product. We reserve the right to select our own legal counsel.

Warranty disclaimer

THE RICOCHET PRODUCT AND THIS WEBSITE ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. RICOCHET, LLC DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE RICOCHET PRODUCT WILL BE ERROR-FREE OR UNINTERRUPTED. SOME JURISDICTIONS DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

Limitation on liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RICOCHET, LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOST DATA, ARISING FROM YOUR USE OF THIS WEBSITE OR THE RICOCHET PRODUCT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

RICOCHET, LLC’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT IS LIMITED TO THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Amendments

RICOCHET, LLC reserves the right to edit, modify, and change this Agreement at any time. Any changes take effect when we post the updated terms on this page. Your continued use of the website or the Ricochet product after that constitutes acceptance of the revised terms. This Agreement is an understanding between RICOCHET, LLC and the user, and this supersedes and replaces all prior agreements regarding the use of this website.